Australia Shipping Costs
Shipping costs are set at cost price by the carrier used or less (subsidised by us). In most instances Australia Post is our preferred carrier for Australian orders and deliveries. In some instances couriers are used if they are more cost effective and if the delivery address is more accessible by courier. We use the services of companies such as Fastway (Amerex Australia Pty Ltd); Couriers Please, Toll and Direct Freight Express.
We also offer free shipping Australia Wide for purchases over $100.00 per order.
Local shipping cost (Standard Parcel Post) for 1 x Tub Of Gut Performance: AUD$12.50
Local shipping cost (Express Parcel Post) for 1 x Tub Of Gut Performance: AUD$22.00
Couriers are charged same as Australia Post Standard Parcel postage.
Orders & Delivery
You will be notified by email when your order is packed and shipped. A tracking number will be provided. A signature is required upon delivery. Should the signatory not be available, the item will be taken to your local carrier office. Should you not have received your shipment within 7 business days (Australian customers, 21 business days International customers) from receiving shipment notification and wish to know more about your delivery, contact your local carrier office and provide your order tracking information.
DUE TO THE CURRENT PANDEMIC SITUATION, DELIVERIES ARE SLOWER THAN USUAL, ESPECIALLY INTERNATIONAL SHIPMENTS. THE TIME FRAMES ABOVE DO NOT CURRENTLY APPLY. SOME DESTINATION COUNTRIES ARE NOT ACCEPTING ANY IMPORTS. ORDERS FROM SUCH COUNTRIES WILL BE CANCELLED REFUNDED IN FULL. SOME DESTINATIONS ARE ONLY SERVICED BY FEDEX AND THE COST TO SHIP HAS TRIPELD OR ARE PROHIBITIVE AND MINIMUM ORDERS MAY APPLY.
International Shipping Costs
We use an Australia Postal Service – StarTrack Express at cost or less (subsidised by us).
Some regions are unavailable since the start of the Global Pandemic.
We offer a flat rate for International Shipping by Country.
USA StarTrack Express for 1 x Tub of Gut Performance AUD$59.80 and AUD$11.00 per every additional Tub.
Canada StarTrack Express – No service available.
UK & Europe StarTrack Express for 1 x Tub of Gut Performance AUD$46.20 and AUD$12.60 per every additional Tub.
Other countries may be available and can be quoted upon request.
Title; Risk of Loss
Title to products passes from us to you on shipment from our facility. Loss or damage that occurs during shipping is your responsibility. Contact your local Delivery Carrier to discuss compensation.
All shipments require the buyers signature upon delivery (this may not always be obtainable due to Covid 19 restrictions). Should the item be returned to us as ‘undeliverable’ or ‘unclaimed’ for whatever reason (including, but not limited to; no signature or insufficient address details, failure to collect from local carrier depot), you will be notified by email when the item is received by us. The order value will be refunded via your payment method, less shipping costs and a AUD$7 handling fee per unit will apply for all orders. Should the purchaser wish to cancel an order once shipped, a refund, less the shipping and handling fee will be processed once the item is received back at our warehouse.
International Orders – Customs/Taxes
No Australian Government Taxes (GST) apply to orders from outside Australia.
International shipments may become delayed at your countries entry port and may attract Customs Duties and Local Government Charges and Taxes. These costs are out of our control and are the responsibility of the purchaser and or the recipient.
For more information – see our full terms and conditions here https://gutperformance.com.au/terms-conditions/